Sussex Homemove Relaunch Chaos: Thousands Affected in Brighton and Hove
Sussex Homemove the system used by local councils such as Brighton and Hove City Council & Lewes District Council has crashed. Those registered on the Housing Register was relaunched this week.
Residents have been reporting issues since last week. Originally Brighton and Hove City Council confirmed login details would be sent to those registered on Homemove last Friday.
Relaunched today the new multi million pound system and website has been modernised for more accessibility has had teething issues.
Common Issues Reported include; website crashes, login details not working and data transfer issues.
Brighton and Hove Housing Coalition have started a new Sussex Homemove advice and support facebook group to assist those on the housing register. Please do get yourself onto the group if you are registered with Homemove.
One user reported incorrect details and information have been transferred, reverting back to historic info.
The resident who is living in Temporary Accommodation claims, two children are missing from the application.
They contacted Brighton and Hove City Councils Homemove Service, who confirmed this has affected thousands and thousands of residents.
The new system will give users more info such as more detailed property adverts. The previous bids section now shows users where they placed for the previous property bids.
One resident said “Dan Harris it’s so much better knowing how close you were”
Sussex Homemove Login Issues: Cant be identified
One user stated “cant identify me”
Another user replied:
“Mine keeps doing this then when I go in it only took me to account details and then only had 2 of us down as living and wouldn’t let me add anything else.
I have emailed homemove team but its ridiculously stressful
Brighton and Hove City Council Have Have Released No Statements On The Relaunch Issue
The Council released news of a successful bid from the government for emergency funding to help with the homelessness crisis. The council said:
“We’ve been awarded around £3.4 million to provide immediate short-term accommodation and support this financial year, and around £3 million to provide longer term sustainable housing options for the people accommodated.
The funding is ring-fenced to support the 369 people we were accommodating at the end of September and anyone subsequently found to be sleeping rough in the city.”
Sussex Homemove Help, Support and Advice Facebook Group
Sussex Homemove Users can join the help, advice and support facebook group for assistance From the link above.
If you want to provide feedback to Brighton and Hove Housing Coalition you can do so via their website.