Hygiene and cleanliness: Reports of poor hygiene standards, including the presence of mold, feces, menstrual blood, and unclean communal areas.
“Lots of mold.
“The condition was disgusting. As I turned up, I saw a guy who looked like he was drugged out of his mind in the hall. I walked around looking for my room when I found it, I just wanted to get in as I already felt uneasy, but my key wouldn’t go in the door. After about 5 mins, I got into my room and slammed the door shut as it felt like someone was watching me. My room was dirty and looking as though I could have caught something from even breathing in there. I had no bedding, no nothing. The place was freezing. I decided to leave.
Violence and arguments: Instances of rows, arguments, and violence among residents, leading to personal issues and concerns.
“There are rows and arguments and violence that cause me issues, trying not to be angry myself.”
Mobility issues: Difficulties related to mobility, lack of suitable accommodations for disabled individuals, and challenges storing mobility aids.
Small, claustrophobic, unsuitable, and not suitable for a disabled person with mobility issues. Cannot store my mobility scooter, living with all single men. No support.”
Lack of support and response: Complaints about the landlord or housing authorities not addressing issues promptly, disregarding concerns, or not providing necessary support.
“Horrible was in Percival terrace. Complained to the council, and nothing was done.”
“Yes, many times, especially when my documents are repeatedly being lost, no communication, and awful service. To be fair, I’m not on the streets now, so for me, it is somewhat better than sleeping rough. At first, the property was extremely poor until eventually got somebody who did move things along.”